Technical Support Plans are available for purchase
for current versions of Database Creations Products.
Retired products
or product versions are not covered by these support plans. Support
for retired products or versions can be purchased on a consulting
basis at a minimum charge of $95 per incident for up to one hour of
assistance.
Standard Support Plans
Standard Support Plans are available to registered
users who have used up the incidents in their Getting Started
support plan and require additional support. These plans expire one
year from the date of purchase. They can be used on any active
product developed by Database Creations, Inc. Note:
Customized software may require additional support at our hourly
rate of $95 for up to one hour of assistance.
| Single Incident |
$35/1st 15
minutes, $25 each additional 15 minute increment |
Payable by credit
card at the time of the support call. We accept MasterCard,
Visa, Discover, and American Express. |
| Five Incident
Plan |
$149 for five 15
minute incidents. |
 |
| Ten Incident
Plan |
$275 for ten 15
minute incidents |
|
Priority Support Plans
Priority Support Plans are available for
registered users who require additional support with more immediate
assistance. These plans expire one year from the date of purchase.
They can be used on any active product developed by Database
Creations, Inc. Note: Customized software may require
additional support at our hourly rate of $95 for up to one hour of
assistance.
Support is available via phone, fax or email with
phone support providing immediate contact with a technician -
available Monday-Friday, 8:00AM EST to 4:00PM EST.
| Single Incident |
$125/hr - 1hr min. |
Payable by credit
card at the time of the support call. We accept MasterCard,
Visa, Discover, and American Express. |
| Five Incident
Plan |
$595 for five, one
hour incidents |
|
| Ten Incident
Plan |
$995 for ten, one
hour incidents |
|
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