Accounting and Financial Products

Free phone and email support is available to registered users of our current accounting and financial products through the Getting Started technical support plan included with your product purchase. Retired products are not covered (see below).

Products currently covered under the Getting Started technical support plan include:

• Business! Professional Edition (v5.00 and up)
• Business! Standard Edition (v5.00 and up)
• POSitively Business (v2.00 and up)
• Barcode Warehouse and Printing Modules
• Inventory Manager (Version 4.00 and higher)
• Check Writer
• General Ledger

Technical support plans provide assistance on using and understanding our software. Help with programming, customization, debugging, or understanding Microsoft Access, is not covered under the free technical support plans. If you require these types of services, there is a charge of $95 per hour. Please contact our customization department for further details.

Paid technical support plans are available once the free support has been depleted.

Developer Tools

Free phone and email support is available to registered users of our current developer tool products through the Getting Started technical support plan included with your product purchase.

Products currently covered under the Getting Started technical support plan include:

• appBuilder
• EZ Tools Suite
• EZ Report Manager
• EZ Search Manager
• EZ Controls
• EZ Application Manager
• EZ Security Manager
• EZ Extensions
• EZ File Manager
• EZ Support Interfaces
• Search Manager Professional
• Report Manager Professional
• Access Project Security Manager

Technical support plans provide assistance on using and understanding our software. Help with programming, customization, debugging, or understanding Microsoft Access, is not covered under the free technical support plans. If you require these types of services, there is a charge of $95 per hour. Please contact our customization department for further details.

Paid technical support plans are available once the free support has been depleted.

Retired Products Support

Support for retired products or product versions of software developed by Database Creations is limited to the following methods:

• Email - Questions on retired products can be sent via email to support@databasecreations.com. There is no charge if it is something our technicians can answer easily in a return email. Turn around time is typically 1-3 business days, depending on the product. If the question cannot be answered easily, i.e., requires additional information or access to the user's database files, a charge will apply for further assistance at a minimum charge of $95 per incident for up to one hour of assistance.
   
• Phone - Phone support is limited on retired products. In some cases, questions can be answered the same business day. Other products may require a scheduled conference call with a technician. Phone support on retired products is available at a minimum charge of $95 per incident for up to one hour of assistance.

Retired Products Include:

• Yes! I Can Run My Business accounting software (all versions)
• Surgical Strike (all versions)
• POSitively Business (v1.xx)
• Inventory Manager (v1.xx-3.xx)